I think the smaller shops are often best for servicing & repairs. The person you deal with is often the owner and therefore has an interest in looking after you and more importantly you can often talk directly with the mechanics. This way you can explain to them the exact problem or what you want done to the bike. Too often with bigger shops you tell someone at the front desk and they either write it down or relay it to the mechanics and often something is lost in translation.
I use both BMCR in Waymouth St and Corsa Cycles in Gouger street. Both have been good to me.
Zinn and the Art of Road Bike Maintenance is the best tool I ever bought and has paid for itself many times over.
It's not difficult people... Sure some things are more of an art than science (wheel building) but most maintenance and simple repairs are possible with just a basic toolkit.
Biggest problem I've had in the past is LBS needing to order in a part for a repair and then being stuck waiting indeterminate amounts of time for delivery while bike sits lonely and broken...
Having said that, Kim at Aldgate Bike Shop is always friendly, knowledgeable and remembers stuff about me and my bikes.
I'm not an expert, but I was pretty happy with the service from 'Bikeman Gavin' (0421 110 840).
Getting the bike serviced while at work made things so easy!
Thanks Bikeman (this is not a paid plug btw).
I've used Bikeman Gavin too, no hassles.
BTW, Gavin is not the owner, its his lads business. Part of the deal when Gavin sold the Elizabeth store was that he wasn't allowed to open another one near to Elizaeth or within a certain time frame... something like that anyway. I think he uses a small room to do servicing and is also an "employee" of his son.
Do you have a problem with the shop where you bought the bike, they really should give you good service and a discount on parts. If not as mentioned elsewhere Gavin the Bikeman is good, he used to be with JT at Holden Hill and was well respected there. My favourite is RoadRage on Panyeham Rd. If you live near Newton Euroride are currently advertising specials on servicing.
+1 for RoadRage cycles. Will be spending more money in there over time.
Euride were nice fellows too.
for DIY, the barnetts's bicycle repair manual is like an apprenticeship to bicycle repair in a book. The Zinn book is good, but the Barnett's goes into absolute detail. The guy even has an institute that runs a complete maintenance course, Barnett's Bicycle Institute
I do most of my own servicing and repairs, including bottom bracket, headstem, axles etc. (Including a complete axle/bearing rebuild on a brand new rear hub so it would fit my BSA.)
For bike shops, I use Glenelg Cycles, who supplied the Mongoose 19 years ago. Excellent at wheel building and truing.
If i can give a plug for my mate who is building his bicycle repair / tuning business after many years of people complaining about some of the poor work completed in some shops.
He is VERY particular and a good bloke.
Sean Caire of "Bicycle Caire."
He can pick up and drop off bikes too.
Tell him Simon sent you.
I would like to second BMCR in Waymouth St.
Pete is an excellent mechanic and wheel builder.