Devastated...
So I took my bike to be serviced today to be told that the gear cable guide pop rivets were broken and that it was cost and time and the supply and install of the Cervelo rivets to fix it or that I take it to Corsa Cycles to have it fixed. Being an authorised dealer it should be fixed under warranty but has anyone waited for parts before from their bike retailer? I can only hope they have them in stock and that Corsa Cycles opens soon... does anyone know when they reopen?
The TDU ride is three weeks away and my bike isn't ridable...
Replies to This Discussion
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Permalink Reply by daniel f on -
ps. Has anyone else had issues with bicycle express servicing their bike? My bike seemed fine before it went in and the they didn't seem very good at returning phone calls.
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Permalink Reply by Bruce W on -
Daniel,
I can only imagine they were flat out mate. I think all bike dealers have awesome mechanics. Having said that ring Gav (The Bikeman) Nugent at AvantiPlus Salisbury. He is an out and out legend, always looks after everyone and if he cant do anything (I'd be shocked), he can put you in the right direction. I live in Kadina and bought my first bike there only in June. Since then I have had 14 people travel from Kadina to buy their bikes from Gav as I rate the guy that highly. He always looks after us. 82588885. Having said that, there are plenty of blokes that would do the same for you also. If I can offer a tip, build a relationship with a bike mechanic. It can help in many ways. Gav has got me into triathlons and I have lost 20kg also.
Good luck mate.
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Permalink Reply by Craig Button on -
Daniel
Do you know there is a bike shop in Moonta that has been there for 14 months?
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Permalink Reply by Bruce W on
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Criag, I think you meant that for me, Bruce from Kadina. Yes mate, I know there is a bike shop in Moonta. When I first entered the bike shop there, I was not made to feel welcome as I asked a lot of questions. It turned me right off the shop. My son plays basketball for Centrals at Gawler and this is how I came across Gav at Avanti. He made me feel really welcome and advised me of everything to do with cycling. I have now bought 3 bikes off them since June and others in Kadina go there for the same reason. I deem this to be my local bike shop now.
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Permalink Reply by Craig Button on
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sorry Bruce you were right. When did you go there?
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Permalink Reply by Bruce W on
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Early June Craig. We still call in from time to time though to buy nick nacks.Have sent a few done there to look at Orbea bikes also and they have bought them either from Moonta or their Adelaide shop. I think it is great to have the shop there for locals and tourists, but things happen for a reason. Through this I met Gav at Avanti and now he has me doing triathlons and I am going through a "life phase". Are you from up here Craig?
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Permalink Reply by Bruce W on
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I just saw some of your previous posts and that you run the shop Craig. Good work and I am happy for you guys. As i mentioned I still go there from time to time but it sometimes just takes that little moment. I have seen your profile picture and it was not you.....lol.
My mate bought an Orbea from Mike in Adelaide and another friend of mine bought her Orbea from you guys and they both love the bikes. Good luck with the business and hope to say gday one day.
Bruce
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Permalink Reply by Craig Button on
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Drop in next time you are around. I'm interested in what riders are doing in the area. We are out near cunliffe so i know what you mean about riding in the wind. It is always blowing up here. We normally ride first thing in the morning when there is less wind. Deep dish rims dont like side winds that is their biggest down fall. Take the wheel off the bike and hold the skewers in your hands and spin the wheel around whilst tilting the wheel from side to side and see what it does. The name for what is going on is "coriolis effect" We learnt about it when i did my helicopter pilot theory.
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Permalink Reply by Bruce W on
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Will do mate. What days are you working? I had a chat with Mike a few days ago. I bought a saddle bag from him. He had a look at my bike also. Good bloke!
How long hve you worked there?
Yep, we have been getting out at 6am normally and riding. What are you riding? We have probably crossed paths. I saw someone riding an awesome looking Orbea and my mate and I laughed saying that he either works at Turturs or he has made Turtur financially happy...
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Permalink Reply by Craig Button on
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Riding a Pinarello Paris 2011. Great ride. Work Tuesday through Saturday. Our busiest day is a Saturday so there until 4.00pm. Worked there since open. Great job when my passion is cycling.
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Permalink Reply by Peter Baylis on -
My experience with Bicycle Express has been fantastic, they were able to procure an oddball part for a brake lever and got it witin one business day and phoned me as soon as it arrived. And the price charged was reasonable considering it must have been shipped overnight.
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Permalink Reply by Just another psycho-list on -
That's terrible news!
My personal experience with Bicycle Express has been that they were more than happy to have me spend a lot of money with them on bike and accessories, but I feel that after sales service has been not so good.
When I first got my bike in August, the wheels had a problem, which caused extreme pulsing when braking and they had to go back to Trek to get fixed up. Bicycle Express told me that the wheels were going to be ready on a certain day, so I drove across town in peak traffic to go and pick the bike up, but they were not ready when I got there. I had to phone the following week and the guy I spoke to was really quite rude and condescending to me. I phoned again at another time and one of the other guys said that the previous one had "mixed" me up with someone else, despite the fact that I had given my name and details of the bike and problem.
I get the strong feeling that they don't really want me back in there (glances between each other, body language, being ignored for up to an hour and a half, when in the middle of being served, as they go off to serve somebody else who came in after me). Keeping me waiting, because it seems that they know I'm not going anywhere because I spent all that money and they expect me to wait for things to get done. It seems they practise the old adage "Familiarity breeds contempt". It reminds me of an extremely busy deli section in the supermarket and that I really need to take a number when I walk into the store.
My bike has electronic gears and one day, in the middle of a ride, just at the base of Mt Lofty as I was about to ascend, they just stopped working. I didn't know why, so I "phoned a friend" and was told that I needed to charge the battery - apparently I should have been given a charger and instructions when they sold me the bike. I had to go back in and ask for one - one of the guys in there was nice and got his, (second hand) from his bike and gave me that one.
No proper bike fit was done for me - I had to go back and ask for help with issues and ask for a bike fit. They looked at me on my bike, on the trainer, briefly. That's when they put a different length bike stem on, which didn't match the bike, and at the same time, scratched the paint off part of the cap. They said they would replace the black stem as soon as it came in and the same went for the cap (only after I pointed out that the cap was scratched up).
I was not even given a manual for my new bicycle. When I asked later for a manual, they said they don't normally give out manuals. I have no warranty certificates or anything.
They did not return phone calls, when I phoned asking about the stem and cap, or follow up after I went in personally, so I resorted to emails, which were not returned. It took months for them to get in the matching stem and cap.
I found the my new bike had an extremely uncomfortable saddle, so they sold me a super, you beaut, Italian (female) one, which I found so uncomfortable and downright damaging that I asked to "try" different saddles until I can get one that works for me. They seemed reluctant, but put a "test" saddle on, which is also not right . Now, I have asked them again, to let me try other saddles, as the one they finally lent me (through repeated visits) is not suitable and they say they do not have any others I can try.
I have not been offered any follow up bike services or anything like that, but a fellow cyclist told me that I should be entitled to at least two or three, after he noticed that the gears are badly clunking and that means, according to him, something is not right with the gears.
I have also had issues with my Garmin, and the heart rate monitor,but very little help there.
To be fair, there was one guy there who has tried to help, but he is only part time - his name is David Platten. Two young guys have also been friendly - their names are Ben and Sam.
I don't feel welcome there, other than by those people. I have never made a fuss, only gone back to try and get things fixed up.
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