Broken Garmin edge 500 screen
G'day Guys and Gals,
Just wondering what the go is with getting the LCD display replaced in my edge 500..
Is this covered under warranty or anything?
if not... know of anywhere i could go to get it replaced or buy a replacment screen?
i've only had this thing since the last 2 days of March so it's still my "be all and end all".
Many thanks in advance,
Brett
Replies to This Discussion
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Permalink Reply by Don (Who's lost?) Nairn on -
sorry to hear about your hassles.
I have dropped my Bryton on concrete several times:-)
I haven't damaged the concrete yet (the computer is ok as well)
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Permalink Reply by scott mccann on -
it may pay to go to a mobile phone repair shop they deal with screens so maybe they can help
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Permalink Reply by Alastair (A-Man) Dowler on -
Sorry to read that your screen is cracked, I've lost mine off the bike doing 60+ down the old free-way and not a scratch. Good luck.
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Permalink Reply by Harry Smyth on -
Garmin are pretty good with their warranty but they won't warranty a drop...
I know they have warrantied a few where the plastic tabs on the back of the unit has broken... *hint hint*
Afaik there are no replacement LCDs for these units except thru garmin...
Another option is depending on who u insure with, and yr excess u could claim the replacement cost through that channel...
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Permalink Reply by Harry Smyth on
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Permalink Reply by Brett dracup on
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upon further inspection, not the tabs on the actual unit but one on the bracket itself has broken.? maybe causing the unit to half twist itself out after a bump?
i've got a spare, but would just like to get it replaced or fixed.. still works fine but i like to look at what i'm doing in regards to the ride itself..
I will call Garmin support now and see what they can do?
will keep you all updated.
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Permalink Reply by Tim B on -
Pretty sure they specifically do not provide warranty for broken screens, its spelt out in their warranty info when you claim. I only had mine replaced last week under warranty due to a faulty button. There was some info on the sheet about getting a quote from them first so it may pay to give their support guys a call. Also, i dont think they provide any warranty service on items purchased through online auction sites or overseas, although if you are paying to have a screen replaced, i presume its just a cash job and should be ok.
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Permalink Reply by Derek Hasel on -
Garmin Australia will cover warranty issues with Grmin producst, even those purchased Overseas as long as you have the purchase document. However Garmin WILL NOT cover items purchased thru ebay.
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Permalink Reply by Clyde.S.Dale on -
I have done exactly the same thing with my Garmin, only fell from the bike stem to the plastic tray of my ute (less than a metre distance) and it cracked the display. Was not pleased especially as it was such a small drop!.
I also hunted around to see if you could replace it with no joy, as the unit still was working all I did was cut down and use one of those "screen saver" sticky plastic things you put on phones/iphones to protect them so at least it would be waterproof. Seems to do the job and its still working 6 mths later (but I have not had it out in any torrential rain).
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yeh, my glass screen is fine.. it's the LCD inside that's smashed so i can't see what's on the screen... much like what used to happen to the old nokia 3310's when thrown against a wall. lol.
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Permalink Reply by Clyde.S.Dale on
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Ahh ok, mine is only the glass screen - the LCD is fine.
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Just got off the phone to Carl at Garmin support,
Very helpful.. he said that problems internally are to be replaced by Garmin under Warranty, all i have to do is send the unit itself to the address he gave me along with the case number and they'll send out a new unit.. i only hope that it's the same model sent back as i got the red and black unit and don't want a blue or gray unit lol.. Here's hoping i get one back in the next 5-10 working days. now to get my head around sending mail via courier. ughh..
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